Terms & Conditions
Student Code of Conduct
Olinga Learning Institute (OLI) strives to provide a supportive, inclusive, safe and positive experience to our students.
In order for us to be able to do so, we seek your co-operation to:
- Treat others with respect, dignity and fairly;
- Respect the rights and privacy of other students and staff members;
- Accept cultural, gender, race, sexual preference, political affiliation, disability, religious belief and other individual differences of other students and staff members;
- Engage in practices that provide a positive, safe and secure environment for all;
- Follow all reasonable instructions and directives provided by our staff members;
- Attend classes punctually and be responsible for your own learning and development by ensuring that you maintain progress with your learning;
- Participate in the training and assessment activities actively and positively;
- Seek out help and assistance where required ;
- Not disrupt the class consistently and egregiously;
- Not bring any dangerous items onto any training and/or assessment sites, such as lighters and knives;
- Not smoke in or around the training and/or assessment sites;
- Maintain the peace of the learning environment;
- Act and present your work honestly and ethically, without plagiarism, cheating or collusion;
- Be free from any prohibited drugs and substances, including alcohol;
- Not be aggressive or behave in a violent manner towards any individual;
- Not use or behave in an offensive, bullying, discriminatory or harassing manner;
- Refrain from any activity that deliberately obstructs, offends, harms or injures others;
- Make use of our facilities, equipment and resources responsibly and respectfully without intentionally destroying or damaging them; and
- Abide by all laws, regulations, terms of enrolment, as well as our policies and procedures diligently.
Breach of Student Code of Conduct
Where a student has conducted themselves in a manner that contradicts the Student Code of Conduct, they may be liable for student misconduct and disciplinary action may be taken, such as:
- A formal warning may be issued;
- A student may be suspended from their training program;
- A behavioural management contract may be enforced; and/or
- A student’s enrolment may be cancelled – where serious misconduct involving violence and aggression to others, damage to property, or a breach of law.
Bullying, Discrimination and Harassment
Olinga Learning Institute (OLI) are committed to ensuring that our practices, systems, policies and procedures support an environment that is free from bullying, discrimination and harassment. We do not tolerate any kind of harm, be it physical, emotional or mental harm, regardless of the circumstances. We encourage equal opportunity and encourage our students, staff members and visitors to report any discriminatory or harassment behaviours they experience or witness. We strive to treat all complaints in a sensitive and just manner, as well as guaranteeing protections by the complainant or appellant from any victimisation or reprisals.
Students who believe that they have been bullied, discriminated against or harassed should approach a Olinga Learning Institute (OLI) staff member they trust and report the matter to them. Students can be rest assured that their privacy will be respected and the situation will be treated with sensitivity and care. Where a student wishes to report the matter to an independent agency, they are advised to contact the Human Rights and Equal Opportunity Commission – 1300 369 711.
Safe Training Environment
Olinga Learning Institute (OLI) is committed to providing a safe learning and working environment for our students, staff members and visitors alike.
We endeavour to do so by following a systematic approach to the planning and the management of work health and safety matters within our premises and our online learning platform which enables our students and staff members to interact with one another.
We encourage all students to report any potential hazards, accidents and near misses to us, as well as if you notice anything amiss or out of the ordinary. This includes hazards such as the misconduct of other students taking place within the classroom environment, or on our online learning platform.
We encourage you to notify us via e-mail at: connect@olinga.edu.au. This will enable us to investigate and control or eliminate the hazard and promote an adequately safe and secure environment.
Cyber safety
- Bullying, discriminatory or harassing behaviours occurring on our online learning platform, or on other platforms such as social media sites are to be reported to us as soon as possible. In order to keep our students safe and our learning environment harmonious, it is crucial that we are aware of these behaviours as soon as possible to be able to counsel and support those involved.
- Where students are provided with access to interact with others on the online learning platform, we will monitor the conduct and behaviours of the students to ensure that learners are interacting with each other in a respectful manner.
Fire safety
- Evacuation and emergency procedures will be communicated to students on induction day (where applicable). Students will also be shown the location of fire equipment and first aid stations.
- Students are not to bring any lighters, matches of flame starters onto any training and/or assessment site. Should any lighters, matches or flame starters be required for training and assessment purposes, Olinga Learning Institute (OLI) will provide these requirements to the students and provide safe instruction for use.
- Fire drills will be conducted at least once a year to familiarise students and staff members with the evacuation plans, routes and assembly points.
Electrical safety
- Electrical equipment that is not working, or that has experienced a short circuit should be reported to our Student & Administration Support Manager immediately.
- No liquids in open containers or canisters are to be present around electrical equipment, sockets, points, plugs, wires or cabling.
- The use of electrical cables are strictly prohibited by students. Should a student notice an electrical cable or extension cable cross any walkways, pathways or open spaces, it should be reported to our Student & Administration Support Manager immediately.
- Electrical work should only be performed by appropriately licensed electricians. Students are not to fix any electrical equipment, socket, point, plug, wire or cabling on their own accord.
Work and learning station safety
- Students are to observe ergonomic practices to help reduce the strain on their eyes, necks, backs and wrists when working at your workstation, particularly for long periods of time.
- Students should endeavour to get up from their workstations and stretch every hour.
- Feet should be comfortably placed on the floor, or footrest and arms are to be positioned at a 90-degree angle.
- Work and learning stations are to be kept neat and tidy at all times.
- Rubbish should be disposed of in the respective bins.
- Desks, tables, machinery and equipment are not to be sat on.
- Desks, tables, chairs, machinery, and equipment should not be used to climb or stand on.
Personal safety
- Students are expected to take reasonable precautionary measures to ensure their own safety, and the safety of others.
- Students are to always be aware of your surroundings.
- Stay home and rest if feeling unwell, particularly if experiencing symptoms of a communicable or contagious disease.
- If something or a situation is triggering, bring it to the attention of your Trainer or our Student & Administration Support Manager so that we are aware of it and can help you manage them appropriately.
- Do not lift or move any heavy equipment, furniture or items. Contact the Student & Administration Support Manager for assistance.
- It is strongly encouraged not to discuss or engage in conversations that are sensitive, or can be viewed as sensitive by others, such as racial, religious, gender orientation, and political matters.
- It is strongly advised not to share any personal information with others such as your bank or credit card numbers, your address and your personal identification information such as your driver’s licence number.
- We encourage you to report any violent, attacking, bullying or unacceptable behaviours to the Student & Administration Support Manager immediately.
- Any and all accidents and hazards are also to be reported to the Student & Administration Support Manager immediately, including, but not limited to:
o Physical accidents and hazards
o Flammable accidents and hazards
o Chemical accidents and hazards
o Biological accidents and hazards
o Equipment accidents and hazards
o Electrical accidents and hazards
o Psychological accidents and hazards
IT Acceptable Use and Security
Olinga Learning Institute (OLI) seeks to provide our students with a secure and timely access to IT equipment as well as online services and resources necessary to be able to carry out their training and assessment activities.
Olinga Learning Institute (OLI)’s IT facilities and services shall be used in an approved, ethical, and lawful manner to avoid loss or damage to our operations, image, or financial interests and to comply with official acceptable use.
Users of Olinga Learning Institute (OLI)’s IT facilities and services shall contact the Student & Administration Support Manager prior to engaging in any activities not explicitly covered by these policies.
Acceptable and unacceptable use:
- Olinga Learning Institute (OLI)’s IT facilities and services are provided for use specifically for the training and assessment activities of students. Some reasonable non-training and assessment related personal use may be allowed, but this is a privilege and is not a right. If that privilege is abused, it will be treated as a breach of this Policy.
- The use of the IT facilities and services must not jeopardise the fair, safe and productive IT environment of our community, nor our operations, assets and reputation.
- The IT facilities and services provided must not be used unlawfully or for an unlawful purpose.
Access and accounts (where applicable):
- All students are entitled to access the IT facilities and services via a unique password protected account.
- Olinga Learning Institute (OLI) may impose quotas on the use of the IT facilities and services (including print, file storage, e-mail, and internet download) and will revise them as necessary. Where quotas exist, account holders are expected to comply with them. if an account holder exceeds any of their quotas, they may be temporarily prevented from using Olinga Learning Institute (OLI)’s IT facility or service.
- When students no longer have a relationship with the organisation or are no longer authorised to have access to the IT facilities and services, their accounts will be disabled for a period of 3-months, and then deleted.
- Users may have their IT access suspended immediately where there is a suspected breach of the organisation’s Policy.
- All users must:
o Not use their access to gain any inappropriate personal, professional or other advantage;
o Not manipulate Olinga Learning Institute (OLI)’s data without authorisation; and
o Maintain the confidentiality of any personal or confidential information accessed via the IT facilities and services.
Security:
- Olinga Learning Institute (OLI) will take reasonable steps to protect the IT facilities and services from unauthorised and unacceptable use and intrusions.
- To preserve the organisation’s standard operating environment and ensure compliance with licensing obligations, users of the IT facilities and services may only modify the standard configuration of any of the IT facilities and services, after first gaining approval from the IT Manager. Users must never install or use unlicensed or malicious software on the IT facilities and must not connect unapproved networking devices to our organisation’s IT infrastructure.
- Users of the IT facilities and services must not circumvent the authorised internet connection(s) or subvert our IT security measures.
- All Olinga Learning Institute (OLI)’s IT hardware, especially portable devices, must be kept secured at all times against damage, misuse, loss, or theft. In addition, hardware and software containing sensitive information or data must be protected with appropriate security measures such as passwords and encryption.
User responsibilities:
- It is a condition of use of the IT facilities and services that this Policy, particularly the principles of acceptable and unacceptable use, and its associated procedures must be complied with.
- Users must not:
o Access pornographic or obscene material or material that could offend others;
o Let anyone else use any of your accounts or tell anyone else your password;
o Download videos, music or anything else that is copyrighted by other people;
o Use the IT facilities to bully or harass other people;
o Install unlicensed or malicious software;
o Use the IT facilities to advertise for goods or services for personal purpose;
o Forget to log out of the computer systems when you have finished using them;
o Use the IT systems for purposes not relating to your work or learning at Olinga Learning Institute (OLI); and
o Forget to think carefully about your online conduct to protect personal information.
- Users are responsible for all activity initiating from their account.
- Users must only access the IT facilities and services using their own account.
- Users must ensure that their passwords are securely stored.
- Users of the IT facilities or services provided by a third-party provider on Olinga Learning Institute (OLI)’s behalf must comply with any terms and conditions issued by that third-party provider.
- Users of the IT facilities and services must not create, send, store, upload, access, use, solicit, publish or link to:
o Offensive, obscene, profane or indecent images or material;
o Material likely to cause annoyance, inconvenience or distress to other individuals or cultures;
o Discriminating or sexually harassing material or messages that create an intimidating or hostile work environment for others;
o Defamatory material or material that makes misrepresentations or could otherwise be construed as misleading;
o Material that infringes the intellectual property (including copyright) of another person or organisation;
o Malicious software such as viruses, worms or address-harvesting software.
- The IT facilities and services must not be used in the conduct of any personal business or unauthorised commercial activities.
- The IT facilities and services must not be used for any illegal activity such as sending chain letters, breaching the SPAM Act 2003, or attacking of other computer systems.
- Electronic materials must never be forwarded on without the express or implied permission of the material’s creator.
- Peer-to-peer and torrent software must only be used for lawful purposes.
- Any observed security weaknesses in or is a threat to the IT facilities and services, as well as any known or suspected breach of this Policy and its associated procedures must be reported to the Student & Administration Support Manager as soon as practicable.
Managing and monitoring:
- Olinga Learning Institute (OLI) will manage user accounts, maintain a secure IT environment and keep users of the IT facilities and services informed of their user responsibilities and expected best practice standards.
- Olinga Learning Institute (OLI) reserves the right to investigate any and all aspects of its electronic information systems if it is suspected that any user of the IT facilities and services is acting unlawfully or violating this Policy or any other business Policy.
- Olinga Learning Institute (OLI) may take action it considers necessary to remedy immediate threats to the IT infrastructure or security, including suspending authorised accounts and/or disconnecting or disabling relevant IT facilities or other equipment, with or without prior notice.
- Olinga Learning Institute (OLI) reserves the right to block or filter any network traffic that potentially breaches this Policy or is potentially illegal.
Consequences of non-compliance:
- Minor breaches of this Policy will be addressed by sending e-mails to users requesting that they desist from the breaching behaviour.
- Ongoing or serious breaches of this Policy by any user will be addressed by the relevant disciplinary procedures.
- If a breach of this Policy, including procedures, appears to constitute an offence under State or Commonwealth law, Olinga Learning Institute (OLI) may (and in some cases is obliged to) refer the suspected breach to the appropriate law enforcement agency(ies).
Critical Incident Response
A critical incident is a traumatic event, or the threat of such, which causes extreme stress, fear or injury. Critical incidents may include, but are not limited to, a missing student, severe verbal or psychological aggression, death, serious injury, a natural disaster, domestic violence, physical abuse, sexual abuse, and other potentially life-threatening events. It should be noted that this does not include serious academic misconduct.
Exposure to a critical incident can be overwhelming and threatening. This can be harmful when a person has demands and expectations that are out of keeping with their needs, abilities, skills and coping strategies. This distress can result in a decline in one’s wellbeing.
If you witness or experience a critical incident, contact us immediately on 1300 011 100 to notify us of the incident.
Our guarantee
If Olinga Learning Institute (OLI) are not able to fulfil our agreement with you, regardless of the reason, we will issue a full refund for any services not provided. This means that if we cancel a training program which has not yet commenced, we will refund the full amount of the fees paid. Where we cancel a training program part way through the course, we will action a refund based on the unit of competency not yet delivered and issue you with a Statement of Attainment for the units you have completed.
Olinga Learning Institute (OLI) reserves the right to amend our agreed services, policies relating to a learner’s rights and the payment of fees and charges, or to the conditions of a student’s enrolment at any time. Olinga Learning Institute (OLI) will inform current learners prior to the changes coming into effect at least 7-days prior to any changes coming into effect.